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Experience Ever, Period!
Remember when contractors had...INTEGRITY?
In pursuit of excellence.
When I was a young kid my dad brought me to work one day and showed me how to smash out walls with a sledgehammer and a prybar. What kind of boy doesn’t love smashing things? I took my first swing and immediately knew it was going to be something I enjoyed.
Me and another teenage family member spent the rest of the day smashing and shoveling, telling jokes, and smashing and shoveling some more. I didn’t know it then, but what began that summer was a love for construction.
I spent years of my life learning music and trying to figure out what I wanted to do when I grew up....(still growing up)
I tried college, sales, culinary arts and eventually ended up back in construction for a time. I started a business and learned framing and carpentry and managing people. Somewhere along that process I got married and had kids, now we have 5. Now that I had a family to look after I had to consider the money I was making, and it wasn’t long before I took a management job.
Taking on the role of a project manager was one of the easiest jobs I have ever had, and I did make more money, but there was something missing. I didn’t even realize it until our family volunteered to help with a vacation bible school that our church was putting on. My job was to cut out big animal shapes from sheets of plywood that would later become backdrops for selfies. I still remember it like it was yesterday...
…. I was cutting the wood and there was a moment where I took a whiff and realized,
“I actually miss the smell of freshly cut wood.”
I told my wife who said, “why don’t you go back into business for yourself?”
Well, the rest is history. We birthed BizMick Construction in 2011 and never looked back. I guess I had to try all that other stuff before I could really discover that I loved to build things…
…more specifically I loved woodworking.
I discovered I had an eye for quality and for fine detail. I took pride in my work like I never had before. It wasn’t long before the industry began to lead me to some very high-end clients which demanded the most stringent of tolerances.
See, carpentry like most industries, has a tolerance...
How much can we be "off" in either direction
before it becomes
too much?
Now, I can boast that I’ve worked on projects ranging from small repairs to twenty-million-dollar, high-end, residential construction jobs; the kind of jobs you see featured in magazines.
How have I had these amazing opportunities? The answer – tolerance.
You see, as a finish carpenter, I’ve learned to only allow a tolerance of 1/32 of an inch (see image at the top of this article).
This makes the product I deliver not only good, not only better, but the best.
Most people can’t even see 1/32” without a magnifying glass and a special measuring tool so to the naked eye my completed work seems to be without flaw. Now we all know that perfection isn’t possible, but we can certainly come ever so close.
To the BizMick family, "1/32" has become sort of a motto. Not only does this tight tolerance apply to what we do but also how we do it.
How we carry ourselves?
How we interact with others?
See, the concept of 1/32 affected my carpentry so much, it wasn’t long before the concept began to spill over into other areas. I began to ask myself, “what would my life look like if I applied the principle of 1/32 to everything?”
Well...here it is: If 1/32" is barely visible then the amount we allow ourselves to be “off” or “out-of-line” must be scarcely perceived.
In practice, it looks like this;
We treat everyone with dignity and respect.
We are honest about schedules, successes, and mistakes.
Our recommendations are based on what is best for the customer not the bottom line.
We are transparent, trustworthy and truthful which makes us easy to work with.
Our motto of 1/32 tolerance means the customer gets a superior job, a better experience and therefore, highly recommends us which benefits us.
1/32 means everyone wins!
BM
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